Frequently Asked Questions

IR Academy is a free, self-paced training platform focused on IR Prognosis—our monitoring and analytics solution used across Collaborate, Infrastructure and Transact.

It is designed to:

• Onboard new users
• Refresh knowledge after Professional Services (PS) training
• Help users master specific features or modules
• Provide ongoing value as new product versions are released

IR Academy is available to all registered IR users, including:

• Customers – Learn how to optimize IR products and reduce support needs
• Partners – Get up to speed quickly to better support clients

Visit: https://academy.ir.com/registration

Register using your business email address. You will receive your password by email after successful registration.

If you encounter issues:

• Clear your browser cache
• Try a different browser (Chrome is recommended)
• Use the “Forgot Password” link if needed
• Contact support at: support@ir.com

Visit: https://academy.ir.com/_hcms/mem/login

Log in using your registered IR email address.

If you encounter issues:

• Clear your browser cache
• Try a different browser (Chrome is recommended)
• Use the “Forgot Password” link if needed
• Contact support at: support@ir.com

Yes. For the best experience:

• Use a modern browser such as Chrome or Edge
• Use a headset for better audio quality
• Ensure JavaScript is enabled
• Disable pop-up blockers for the IR Academy site
• Recommended screen resolution: 1024x768 or higher

IR Academy is mobile-friendly and works well on tablets and smartphones.

Begin with the Foundational Course to learn:

• How Prognosis works
• Basic navigation in the GUI and WebUI
• Key modules in Collaborate and Transact

The Foundational course takes less than 2.5hrs to complete. There are 22 videos in this course. On average, each video is around 6min.

Then continue with the Essential Course, which covers:

• Environment customization and fine-tuning
• Practical tips for dashboards, scripting, and configuration

The Essential course will take 5.5hrs to complete. There are 29 videos in this course. On average, each video is around 11min.

Total course time is just under 8hrs.

The Professional Course, for advanced users, will be coming soon.

IR Academy includes concise modules on:

• Prognosis Architecture
• Data Collection and Monitoring
• GUI and WebUI Navigation
• Health Checks
• Using the Help and Knowledge Base
• Engaging IR Support Effectively
• Building and Customizing Displays
• Thresholds and Alerts
• Collections, Replays, and Summaries
• Analysts and Rule Creation
• Admin Tools and Advanced Configuration
• Configuration Management and Troubleshooting
• Reports and Database Setup
• WebUI and Dashboard Builder
• Licensing and Compliance

Additional advanced topics are being developed.

Content is updated regularly.
In 2026, we plan to release Professional-level modules, including:

• Advanced scripting
• API integrations
• Real-world customer use cases
• Deep dives into IR Transact and Collaborate

You will be notified when new modules become available.

To get the most from IR Academy:

• Follow the recommended learning path: Foundational → Essential → Professional (coming soon)
• Bookmark helpful modules
• Revisit content after PS training or software updates
• Encourage team participation to reduce support bottlenecks

The IR Academy dashboard allows you to search content and track your progress.

Yes. IR Academy includes an accreditation program.

With this program, you can:

• Showcase your skills internally and on LinkedIn
• Demonstrate product proficiency to managers and clients
• Establish yourself as a knowledgeable IR Prognosis user

Certificates will be available for download upon course completion.

Some modules may include quizzes to reinforce learning.

Further updates to this program are coming in 2026.

Yes. Your learning progress is automatically saved.

You can log in at any time to continue where you left off.

IR Academy is best experienced on a desktop although you can access it on mobile.

Currently, IR Academy is offered in English only.

We are exploring multilingual support and closed captioning to improve accessibility. Updates will be shared as they become available.

We welcome your input.

To share feedback or request topics, email: support@ir.com
Use the subject line: “IR Academy Feedback”

Please include:

• Which modules were most helpful
• Any features or topics you'd like us to add

Suggestions for improving clarity or usability.

No. IR Academy is a supplement to, not a replacement for, PS Training.

• Professional Services: Tailored, instructor-led, and implementation-focused
• IR Academy: Flexible, ongoing, self-service training for refreshers, new features, and advanced topics

For advanced or customized training, contact your IR Customer Success Manager or Sales Representative.

Benefits of IR Academy include:

• Faster onboarding
• Stronger product knowledge
• Fewer support queries
• More confident users
• Greater return on your IR investment

For assistance, email: support@ir.com

Include the following details:

• Your name
• Your company
• Job Title
• A brief description of the issue

Visit: https://academy.ir.com

Thank you for being part of the IR community.

We look forward to helping you learn, grow, and succeed.